Terms and Conditions

Gift Cards:

Gift cards can be used online or instore towards any purchase.  Gift cards do not expire.  If you have trouble using your gift card online, please email us at hello@fabricationsottawa.com or call us at 613-854-9091.

Shipping: 

We ship on Tuesdays and Fridays. All packages are shipped with a tracking number. This does add cost to your shipping total, but it allows both you and us to find your precious fabric if it goes missing!

Returns:

Returns are accepted up to 14 days after online purchase. Returned items must be unused and in the original packaging, with a receipt or proof of purchase. We do not accept returns on: * Fabric, and any item cut to length at customer's request such as ribbon, elastic or trim, * Patterns, * Gift cards, and * Sale items. Only regular priced items may be refunded.

Refunds and Exchanges:

Please contact us at hello@fabricationsottawa.com if you want to return an item for a refund or exchange. Please wait for approval before shipping any products back.

Online Order Pickup Policy         

We’ll hold your online order for 6 months from the date you receive your pickup notification.

If your order hasn’t been picked up within that time:

• We’ll send a reminder email or call before the 6 month mark.

• After 6 months, the order will be cancelled and refunded (minus a 30% restocking fee).

• Cut fabric, kits, special orders, and sale items are non-refundable and will be forfeited after 6 months if not picked up.

If you need extra time, please contact us — we’re happy to extend the pickup window when possible.