Terms and Conditions
Terms and Conditions
Gift Cards:
Gift cards can be used online or instore towards any purchase. Gift cards do not expire. If you have trouble using your gift card online, please email us at hello@fabricationsottawa.com or call us at 613-854-9091.
Shipping:
We ship on Tuesdays and Fridays. All packages are shipped with a tracking number. This does add cost to your shipping total, but it allows both you and us to find your precious fabric if it goes missing!
Returns:
Returns are accepted up to 14 days after online purchase. Returned items must be unused and in the original packaging, with a receipt or proof of purchase. We do not accept returns on: * Fabric, and any item cut to length at customer's request such as ribbon, elastic or trim, * Patterns, * Gift cards, and * Sale items. Only regular priced items may be refunded.
Refunds and Exchanges:
Please contact us at hello@fabricationsottawa.com if you want to return an item for a refund or exchange. Please wait for approval before shipping any products back.