Shipping and Returns
Due to the high volume of orders we're receiving, and social distancing limiting the number of staff we can have in the store at any one time to fill your order, we can't promise an order turn-around any faster than two to three days. We ask for and appreciate your patience!
1. I chose Expedited Shipping, when can I expect my order to arrive?
You will receive a tracking number when we print your shipping label. You should receive your package within 2-7 business days after that. If Canada Post cooperates, you should have your order 7 to 10 business days after you place your order.
2. I chose Store Pickup, when can I pickup my order and is it safe?
We will send you an email when your order is ready for pickup; approximately 2-3 business days after you placed your order. Please wait until you receive that email before coming to the store, and follow the directions on our signs when you arrive.
Please note that Store Pickup is available Monday to Saturday (not Sunday) between 11 am and 3 pm.
We have developed a contactless method of pickup:
- When you arrive, please go to the side/back of the store and ring the doorbell.
- We will open the back door and ask for your last name. There is a sign indicating where you should stand to maintain a safe distance.
- We will retrieve your package, open the back door and ask you to confirm your first name. Please remain standing at the safe distance while we do this.
- We'll then put your parcel in the shopping basket by the door.
- After we've closed the back door again, you can come forward and take your parcel.
If you are not happy with your order, we want to hear about it!
Please contact us at firstname.lastname@example.org and we will do what we can to make it right. In most cases, we will send you a return label to make it easier for you.
Returned items must be unused and in the original packaging, with a receipt or proof of purchase. Your online order number will do.
We can not accept returns on:
- Fabric, and any item cut to length at customer's request such as ribbon, elastic or trim (unless we've made a mistake and sent you the wrong item of course!),
- Gift cards, and
- Sale items. Only regular priced items may be refunded.
PLEASE NOTE: We do our best to ensure colour accuracy in our product photos. (Our photographer is Amazing!) However, due to colour variances in every monitor and mobile device screen, we cannot guarantee that colours will be an exact match to what you see online. Please keep this in mind before completing your order.