Shipping and Returns
We are happy to ship to customers all across Canada (and the world!) We endeavour to process your orders as quickly as we can, usually the day they come in, and ship them out as quickly as we can as well!
We ask for and appreciate your patience while waiting for your order!
1. I chose Expedited Shipping, when can I expect my order to arrive?
You will receive a tracking number when we print your shipping label. You should receive your package within 2-7 business days after that. If Canada Post cooperates, you should have your order 7 to 10 business days after you place your order.
2. I chose Store Pickup, when can I pickup my order?
We will send you an email when your order is ready for pickup; approximately 1-3 business days after you placed your order.
Store Pickup is available Monday to Friday between 11 am and 6 pm, on Saturdays from 11am to 5pm, and on Sundays from 12pm to 5pm.
If you are not happy with your order, we want to hear about it!
Please contact us at firstname.lastname@example.org and we will do what we can to make it right. In most cases, we will send you a return label to make it easier for you.
Returned items must be unused and in the original packaging, with a receipt or proof of purchase. Your online order number will do.
We can not accept returns on:
- Fabric, and any item cut to length at customer's request such as ribbon, elastic or trim (unless we've made a mistake and sent you the wrong item of course!),
- Gift cards, and
- Sale items. Only regular priced items may be refunded.
PLEASE NOTE: We do our best to ensure colour accuracy in our product photos. (Our photographer is Amazing!) However, due to colour variances in every monitor and mobile device screen, we cannot guarantee that colours will be an exact match to what you see online. Please keep this in mind before completing your order.