Class Policies and Information
In order to ensure that each student receives ample teacher attention and has enough time to complete their project, space in our classes is limited to six (6) students unless otherwise noted. Please arrive promptly and prepared for the class material; there's a lot to cover in each session!
Please read the prerequisites in the class descriptions to ensure that you meet the level required for the class material. If you feel you may not meet the prerequisites, don't hesitate to contact us for clarification and help selecting a class. Please note that materials and supplies are not included in the class fee unless otherwise noted.
Cancellation and Refund Policy
The following policy recognizes that our teachers should compensated for their time, and gives wait-listed students the opportunity to join a sold-out class. Please be sure of your schedule before registering for a class.
Space in our classes is limited, therefore in order to reserve your seat, a 100% non-refundable deposit is required. You may register for a class in person, online, or over the phone (613-854-9091) with a credit card.
There are no refunds for classes.
Students who withdraw from a class with more than 72 hours notice will be issued store credit on their account that can be used for future classes or in-store purchases. Students who withdraw with less than 72 hours or who don't show up for a class forfeit their registration fee.
Minimum Registration Policy
In the rare event that our minimum class enrollment is not met, we reserve the right to cancel the class. In cases where we cancel a class, students will be offered a full refund of the registration fees, a store credit, or a transfer to another class.
Minimum registration is noted on each class listing.
Please note that we reserve the right to postpone and reschedule a class because of unforeseen circumstances. We will make every effort to contact our students to inform them that a class has been cancelled and arrange makeup classes.
We are happy to arrange private classes. Our private classes are $65/hour for a minimum of 2 hours and a maximum of 2 people. Additional people will be charged an additional $65/hour per person.
We have a busy class schedule! We plan and book our classes two to three months in advance, and as a result, have a limited number of time slots for private classes:
- Monday to Friday, during the day, and
- Saturday evenings, subject to availability of an instructor.
- Weekday evening classes can be arranged for a minimum of 4 people, with a minimum of 10 weeks’ notice.
To arrange for a private class, please contact us at firstname.lastname@example.org