Shipping

On the advice and approval of Ottawa Bylaw, we have reinstated Store Pickup!
1. I chose the Shipping option, when can I expect my order to arrive? 
If you live outside of Ottawa, we use Canada Post Expedited Parcel shipping to deliver your package. Canada Post has withdrawn its guarantees of 2 to 7 business days for delivery, but is doing its best. 
2. I chose Store Pickup, when can I pickup my order and is it safe? 

Store Pickup will be available on weekdays only between 11 am and 3 pm. We will have your order ready for pickup within two business days of your placing your order.

We have developed a contactless method of pickup: 

  1. When you arrive, please call 613-854-9091 and tell us your last name. 
  2. We will open the front door and put your parcel in the shopping basket outside the door. 
  3. After we've closed and re-locked the door, you can take your parcel. 
3. I chose the Hand Delivery option, when will my order arrive? 

We have revised our delivery schedule for addresses within Ottawa, and will do our best (just like Canada Post!) to deliver your order within three business days of your placing your order.

We will leave your package on your doorstep and ring your doorbell. If you're not home, we'll use our judgement about leaving it at your house in a safe place, or making another delivery later. 

  • If your postal code begins with K1R, K1Y, K1Z, K2A, K2B, K2C, K2E, K2G, K2H, K1Z, K1Y, or K1R, we will hand deliver your orders on Monday, Wednesday and Friday evenings. 
  • If your postal code begins with K1B, K1C, K1E, K1G, K1H, K1J, K1K, K1L, K1M, K1N, K1S, K1T, K1V, K1W, or K4A. we will hand deliver your orders on Tuesday, Thursday and Saturday before 2:00 pm.

4. What are your shipping rates?

In response to the COVID-19 crisis, (and to help you stay home and sew!) we have changed our shipping rates.

CANADA:

All deliveries (shipping via Canada Post and Hand Delivery) is $5.00. That's it. 

All of our Canadian packages are shipped as expedited parcels with tracking.

UNITED STATES

Eastern States: Shipping charges for all orders is $7.50. That's it. 

South and Western States including Yukon and Hawaii: Shipping charges for all orders is $7.50. That's it.

All of our U.S.A packages are shipped as expedited parcels with tracking.

INTERNATIONAL SHIPPING
We are not able to offer free shipping for international orders.

Also, for some regions of the world, we are able to offer shipping with tracking, in others we can only offer AirMail shipping without tracking.

For shipping rates, please create your order and check the shipping rate quoted, or contact us and we will quote you the shipping rate. 

Regardless of the shipping method you choose, you will receive a notice when we create your shipping label so you'll always know where your beautiful fabric is and how long you'll have to wait for it to arrive!

5. My order wasn't what I expected, how do I return it?

Please contact us at hello@fabricationsottawa.com if you want to return an item for a refund or exchange. Please wait for approval before shipping any products back.

Return shipping is at your own expense.

Please note that returns are accepted up to 21 days after online purchase. Returned items must be unused and in the original packaging, with a receipt or proof of purchase.

We do not accept returns on:

  • Fabric, and any item cut to length at customer's request such as ribbon, elastic or trim,
  • Patterns,
  • Gift cards, and
  • Sale items. Only regular priced items may be refunded.

Privacy Policy/Terms and Conditions

1. What is your privacy policy? How do you protect my personal information? 

Your personal information is important to us. Please see our privacy policy here

Machine Rentals

Please note, we have cancelled our open Sewing Studio for the duration of the State of Emergency. 
1. When can I use the sewing studio and machines?

Our sewing studio is available during business hours whenever a class is not scheduled.

Check our calendar to view the class schedule. Please phone us as 613-854-9091, email hello@fabricationsottawa.com or drop in during store hours to reserve your time.

The sewing studio is open to current and former students and is independent, unsupervised project time, and an opportunity to use our machines, cutting table and supplies. You must know how to use a sewing machine or serger to sew by the hour!

2. What are your machine rental policies?

Rental use of sewing machines, sergers, and coverstitch is $10/hour including taxes.

Use of cutting tables etc., remains at no charge.

In order to use the sergers and coverstitch machine, customers must show they are able to use these machines safely and properly with our 'Serger Certified' card:

  • Customers who take the Serger Basics 1 class will automatically earn both a ‘Serger Certified’ card, and a Sewing Club card giving them 10 hours of sewing studio time.
  • Customers who have previously taken the Serger Basics 1 class may contact the store to obtain their card.

These policies are subject to change without notice.

These policies are in place to ensure the safety of our customers and the long life of the machines. We thank you for your understanding and cooperation.

Class Policies

1. I've signed up for a class, but I need to cancel, what can I do?

Please contact us at hello@fabricationsottawa.com to let us know that you can't make your class.

There are no refunds for missed classes.

Students who withdraw from a class with more than 72 hours notice will be issued store credit on their account that can be used for future classes or in-store purchases. Students who withdraw with less than 72 hours or who don't show up for a class forfeit their registration fee.

2. What if not enough people sign up for a class?

In the rare event that our minimum class enrollment is not met, we reserve the right to cancel the class. In cases where we cancel a class, students will be offered a full refund of the registration fees, a store credit, or a transfer to another class.

Minimum registration is noted on each class listing.

3. I want to sign up for a class, what do I do?

Just go to our Classes page and find something that interests you! Please read the descriptions carefully to make sure you choose a class at your skill level.
If you've never sewed before, try a beginner class.
If you've sewed a little bit but want a refresher, try our advanced beginner classes.
If you're ready for some adventure in your sewing, take a look at our intermediate and advanced classes.

Our classes are small; enrollment is limited. As a courtesy to our instructors and other students, please be sure to check your calendar before booking a class. In order to reserve your space, a 100% non-refundable deposit is required.