When are you open? 

Please see our hours here

I have a question about shipping and returns. 

They're all answered here.

I have a question about the store (your classes, your products, a special order) what should I do? 

Please send your question to hello@fabricationsottawa.com, so that we can direct your question to the best person to answer it. Emails are easier to track, so we can give you our best customer service.

Please don't use a social media DM for your question. Please DO use social media DMs to share your projects, make comments about what we're doing, and, well, socializing! 

How does online ordering and payment work?

We have updated our online ordering and payment system, to make it easier for our customers to select Store Pickup and to receive good, up-to-date information on the status of their order. 

This update has changed the way you pay for your order:

1. Shopify does not offer the Store Pickup option if you choose to pay with Apple ShopPay or Google GPay.

2. The Store Pickup option is only available if you click the green CHECKOUT button and pay through Shopify. If you're having trouble getting away from a default ShopPay or GPay page, try checking out as a guest.

3. Expedited shipping through Canada Post is available for all payment methods, and shipping charges are calculated and shown in the payment window.

I chose Store Pickup, when I can pick up my order?

We will get your order cut and packed as quickly as we can. We will send you an email when your order is ready for pickup. Please wait until you receive that email before coming to the store. 

Please note that Store Pickup is available at the following times:

• Monday-Friday: 11:00 am - 6:00 pm
• Saturday: 11:00 am - 5:00 pm
• Sunday: 12:00pm - 5:00pm 

What is your privacy policy? How do you protect my personal information? 

The security of your privacy and your personal information are important to us. Please see our Privacy Policy here.

Tell me about Fab Funds. 

Oh, Fab Funds are great! Read all about them here.